Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping timeframe for sports equipment?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while bulky items like golf clubs or fitness machinery may take up to 7-10 business days depending on your location.
Do you offer a warranty on high-performance gear?
Yes, all our premium equipment comes with a standard 12-month manufacturer warranty against defects. Professional-grade items may have extended coverage specific to the brand.
Can I return apparel if it doesn't fit?
Absolutely. We offer a 30-day return policy for all unworn apparel with original tags attached. Please note that for hygiene reasons, certain items like swimwear or compression gear cannot be returned once opened.
How can I track my delivery?
Once your order departs The Clubroom warehouse, you will receive an email with a unique tracking number and a link to our courier's live tracking portal.
Do you provide professional stringing or customization services?
Yes, we offer custom racket stringing and golf club loft/lie adjustments. Please contact our specialist team via the 'Custom Services' page to provide your specific requirements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans like Afterpay and Klarna for eligible purchases.